1. Booking / Acceptance
Please read these Terms & Conditions carefully, by making a reservation with us, you have agreed to accept the Terms & Conditions herein. China Bestours accepts a booking with the understanding that full payment has been collected and held by China Bestours. Some of the group tours require a minimum number for a guaranteed departure date. China Bestours reserve the right to cancel the tour due to insufficient number at least 45 days before its departure date. On confirmation of your booking, China Bestours will reserve your place on your selected tours. It is your responsibility as the customer to check the accuracy of your booking and travel dates on receipt of you travel documents.

2. Deposit and final payment
All clients are required to complete the booking form and have them sent to your travel agent or China Bestours to start the reservation. To confirm the reservation, you will be asked to send us a deposit for each tour of $200 per person within 15 days from the date of booking to secure the reservation. The full amount of deposit will be refunded if we cancel the tour due to insufficient numbers. The balance of the tour payment must be received by us no later than 45 days before departure. If we do not receive the tour deposit or final payment by the due dates, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. For group tours, a late booking (within 30 days prior to departure) fee of $120 may apply. All group air tickets are with strict conditions of non-refundable, non-transferable and non-changeable.

A second deposit of $800 per person required if your air tickets requested to be issued by the airlines before the due date of balance payment.

3. Cancellations and cancellation fees
Cancellations are very costly and usually do not occur in time for re-sale of the cancelled tour. All cancellation must be sent to China Bestours in writing. If cancellation in writing is received by China Bestours more than 60 days prior to departure, half of the deposit will be forfeited. For cancellations received within 60 days prior to departure, the following per person cancellation fees apply.

More than 45 days prior to departure: : deposit
44-30 days prior to departure: 50% of total price
29-10 days prior to departure: 85% of total price
within 10 days prior to departure: 100% of total price

China Bestours reserves the right to cancel or reschedule any tours, the only responsibility of China Bestours will be to refund to the passenger the amount we have received for the tour reservation. All tour itineraries are subject to minor change upon local arrangement.

4. Insurance
There is no insurance coverage in our tour price; and no responsibility is accepted by China Bestours for any loss of or damage to baggage or any of the tour participants' belongings; we strongly recommend that you take out comprehensive insurance cover against any cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel.

5. Amendment fees
A fee of $50 per transaction may apply for any alteration or amendment made to a confirmed reservation. Airline penalties may also apply. A change to traveler name after air tickets have been issued will be treated as a cancellation and cancellation fees apply.

6. Travelers who need special assistance
You must report any disability on the booking form at the time of reservation. China Bestours will assist the special needs of the less mobile travelers, but is not responsible in the event it is unable to do so. We regret that we cannot provide any individual assistance to a tour participant during the tour, so a qualified companion must accompany travelers who need such assistance, who must take total responsibility for the handicapped participant on the whole tour.

7. Single Traveller
For Group tours only, China Bestours will try to match up singles of the same gender in twin-bedded rooms. But when finalizing the tour, if we fail to match you, a forced single supplement, which is 75% of the normal single supplement, will apply. Please note this policy cannot be offered for pre and post tour accommodation.

8. Price Guarantee
All prices are in Australian dollars based on twin share and subject to change without notice due to increases of airfares, hotel accommodation charges or currency exchange rate fluctuations. However, the tour prices are guaranteed for those who have paid their deposit or full payment, but except any Government / airport taxes and charges, airlines fuel surcharges increase.

9. Visas & Passports
A valid national passport is needed for all tours. Please make sure that your passport is valid for at least 6 months from date of travel, and at least there is one blank page left in the passport for the visa label. All passengers must obtain visas to visit China; it is your responsibility to make sure that you have obtained the visa before leaving Australia.

10. Credit Card Payment
If payment made by credit card, 1% surcharge applied for Visa or Master Card and 3% surcharge applied for American Express

11. Items not included in the tour price
Passports; visas and vaccinations; unscheduled meals and interstate travel from any place to departure city, tips to your tour manager (national guide), tour driver, local city guides; gratuities on cruise ships; laundry, beverages; travel insurance; excess baggage fees; and all other items of a personal nature.

12. Service inquiries after the tour
If after returning from the tour, you wish to inquire about any tour services provided, please ensure that all correspondences relating to those services is received by China Bestours (Aust) P/L (address below), within 30 days of the tour completion date. This will enable China Bestours to make a timely investigation. China Bestours will not be liable for any claims made 30 days after the tour / service completion.

13. Safety
Please be aware that during your participation in tours operated by China Bestours, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. China Bestours will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that China Bestours will use its best efforts to ensure that adequate measures are taken.

14. Limitations of Responsibility
China Bestours (Aust) Pty Ltd. (hereinafter referred to as the Company) is responsible to you in making arrangements for the tour services offered in this brochure, including transportation, sightseeing, and accommodations.

The carriers, accommodation providers, and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint ventures with, the Company or its affiliates. All certificates and other travel documents for tour services issued by the Company are subject to the terms and conditions specified by the suppliers, and to the laws of the countries in which the services are supplied.
If, after tour departure, the services included in the tour cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be payable by travelers and any resulting saving will be refunded by the Company to tour participants.

The tour participant agrees that the Company shall not be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any supplier providing tour services, or any insurer or insurance administrator or of any other person.

Legal proceedings against the Company may be instituted only in a state or federal court with the State of New South Wales, and any claim involved in such proceedings shall be decided in accordance with the laws of the State of New South Wales. Any legal proceedings against the Company must be commenced within one year following the date of tour completion. The Company shall not in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.

15. General
Please note that no airlines or carrier depicted or recommended in this brochure by virtue of their endorsement of the brochure represents themselves either as contracting with or any other legal relationship with any such purchaser.

Every effort is made to ensure the brochure accuracy at the time of going to print, however China Bestours cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.

16. Validity
This brochure is valid from 01 January 2010 to 31 March 2011.

17. Trade name
China Bestours
Also trading as CBT Holidays
License No. 2TA5431 ABN 64 103 494 168

Suite 2, Level 8
99 York Street,
Sydney NSW 2000

Tel: (02)9262 1555 Fax: (02)9262 2833
Inter-state toll free: 1300 88 66 78

Correspondence:
China Bestours
GPO Box 5379
Sydney NSW 2001